Refund policy

Return and Refund Policy

6.1 Due to the nature of fragrance and incense products, opened or used products cannot be returned unless they are damaged or defective upon delivery.

6.2 Customers must report damaged, defective, or incorrect products within 48 hours of delivery by providing photographs and order details.

6.3 Approved refunds shall be processed within 7–10 business days to the original payment method.

6.4 Shipping charges are generally non-refundable unless the error was caused by the Company.